Refund policy

Return & Refund Policy 

 

We have established these policies to ensure transparency in our return and refund procedures. Thank you for shopping with EviroGreen! We prioritize customer satisfaction and want to make your shopping experience smooth and hassle-free. Please read our return policy carefully to understand the terms and procedures for initiating a return.

Return Request Period:

To initiate a return, kindly raise a complaint within 48 hours of receiving the product. Requests submitted beyond this timeframe may not be accepted.

Damaged Product:

If your product arrives damaged, please provide an unboxing video showing the damage. This video is essential for us to assess the issue and offer the appropriate resolution.

Missing Items

In case any items are missing from your order, please share an unboxing video displaying the received products. Inform us within 48 hours of delivery so we can verify and process a refund for the missing item(s), if applicable.

Exchange for Wrong Product Ordered

If you mistakenly order the wrong product and wish to exchange it, please note that:

  • You will be responsible for both the return shipping and the replacement shipping costs, as we are a wholesale platform, not a retail store.
  • Contact our customer support team for guidance on processing your exchange.

Custom-Printed Product Policy

  1. Order Cancellation: Orders for custom-printed products cannot be cancelled once placed, as these items are personalized and cannot be resold.
  2. Undeliverable Shipments: If a courier fails to deliver your shipment, we will attempt delivery through an alternative courier. However, returns for undelivered custom-printed products will not be accepted.
  3. Delayed Deliveries: In cases where delivery is significantly delayed (e.g., beyond 1-2 months due to courier issues), we will work with the courier service on a case-by-case basis. Customers should track their orders regularly and contact us if there are no updates within 15 days of dispatch.

Exceptions

We are not responsible for unreported damages or claims made after the specified timelines. These policies align with courier regulations to ensure proper handling.

Refund Eligibility

Refunds will be processed under the following conditions:

  • Damaged or Defective Products – Upon confirmation of damage or defects through the provided unboxing video, we will initiate a refund.
  • Missing Items – If we cannot provide the missing item(s), we will process a refund for the respective product(s).

Return Conditions

To qualify for a refund or exchange, the returned product must meet the following criteria:

  • Original Condition & Packaging – The item must be unused, undamaged, and in its original packaging, including accessories, tags, and labels.
  • Proof of Purchase – The invoice and receipt must be included.
  • Unboxing Video – Customers must provide an unboxing video as proof of claim.
  • Timely Return – The product must be returned within the specified timeframe.

Return Shipping

  • Customers are responsible for return shipping costs, except when the return is due to our error (e.g., receiving a defective or incorrect product).
  • We recommend using a trusted courier service with tracking to ensure a smooth return process.

Rejection/Denial of Parcel Policy

If a customer refuses or denies accepting the parcel after dispatch, the following deductions will apply before issuing any refund:

  • Shipping Charge – Twice the original shipping cost (covers both forward & return shipping).
  • Packing Charge – 10% of the product value will be deducted as a packing charge.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be credited to your original payment method within 7 days.

Delivery Timeline – Orders typically take 7+ days to reach customers after purchase. Returns must be processed within 7 days from the date of receipt.

Important Notes

Refunds will not be processed if:

  • The product was damaged while in your possession.
  • The product returned is different from the one shipped.
  • The item is used, damaged, or missing its original packaging.
  • If the product does not meet your expectations, kindly report your concern within 24 hours of receiving the product. Our Customer Service Team will review your complaint and take appropriate action.

Address

C/O EviroGreen

6-4-176-1-3, Maruthi Nagar,

Anantapur, 515001

Andhra Pradesh, India

Phone: 7671815446

Email Id: evirogreen.help@gmail.com

For Any Question, You Can Easily Contact Us on WhatsApp or Email

Support: Monday to Saturday From 9:00 AM to 7:00 PM